Privacy Policy

Frontdesk Rentals Privacy Policy

Last updated: November 8, 2025

At Frontdesk Rentals (“we,” “us,” or “the Company”), accessible at frontdeskrentals.holidayfuture.com, one of our priorities is the privacy of visitors and guests. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have over your data.

1) Data Controller and Contact

Frontdesk Rentals

Guayaquil, Ecuador

Tel.: +593 99 245 0622

Email: info@frontdesk.rentals

2) Scope

This policy applies to online activities carried out via our website and contact/booking forms. It does not apply to information collected offline or through channels other than this website.

3) Consent

By using our site, you declare that you have read and accept this Privacy Policy and you consent to the processing of your data as set out herein.

4) Information We Collect

  • Information you provide directly: first and last name, email address, phone number, country/city, stay dates, accommodation preferences, the content of messages and any attachments you send us.
  • Information generated by booking and the contractual relationship: booking details, amounts, payment status, incidents, and communications related to your stay.
  • Automatic browsing information (logs and analytics): IP address, browser type and version, ISP, device make/version, pages visited, date and time, referring URL, and number of clicks. This is used for statistics, security, and site administration and is not directly linked to your identity.
  • Cookies and similar technologies: store preferences and help personalize your experience. You can manage them via the cookie banner and/or your browser settings (see “Cookies” section).

5) Purposes of Processing

We use information to:

  1. Provide, operate, and maintain the website and booking engine.
  2. Manage inquiries and bookings, including customer service and operational communications.
  3. Improve the site, user experience, and our offerings.
  4. Analyze site usage and compile aggregated statistics.
  5. Prevent fraud and ensure security.
  6. Send informational communications related to your booking and, where permitted by law or with your consent, marketing communications about news and promotions (you can always opt out).

6) Legal Bases for Processing

  • Performance of a contract (managing bookings and related communications).
  • Legitimate interests (security, fraud prevention, basic site analytics).
  • Consent (non-essential cookies and marketing, where applicable).
  • Compliance with legal obligations (tax, accounting, or responding to data rights requests).

7) Data Retention

We retain data for:

  • The time necessary to manage your booking and provide the service.
  • Statutory retention periods (e.g., for tax/accounting obligations).
  • In the case of consent-based marketing, until you withdraw consent or request deletion.

8) Recipients and Processors

We may share data with:

  • Technology providers acting as data processors (web hosting, booking engine, analytics tools, messaging, support). These providers process data under our instructions and with appropriate security measures.
  • Authorities when required by law or to protect rights and safety.
  • We do not sell your personal data.

International transfers: if any provider processes data outside your country, we require appropriate safeguards (e.g., Standard Contractual Clauses and supplementary measures, where applicable).

9) Cookies and Similar Technologies

Like many websites, we use cookies to remember preferences and understand how the site is used. You can:

  • Accept/reject categories via the cookie banner (if available).
  • Configure your browser to block or delete cookies.

Note that disabling certain cookies may affect site functionality.

10) Log Files

Our server and hosting provider log IP addresses, browser type, ISP, timestamps, referring/exit pages, and clicks. This information does not directly identify you and is used to analyze trends, administer the site, and collect aggregated demographic information.

11) Data Subject Rights

Depending on your jurisdiction, you may have the following rights:

11.1 Ecuador (LOPDP)

Access, rectification/update, erasure, objection, portability, restriction, and the right not to be subject to decisions based solely on automated processing.

To exercise these rights, contact us at info@frontdesk.rentals

 or +593 99 245 0622. We will respond within legal timeframes.

11.2 European Economic Area / United Kingdom (GDPR/UK GDPR)

Access, rectification, erasure, restriction, portability, and objection; as well as the right to withdraw your consent at any time (without retroactive effect). You may also lodge a complaint with your supervisory authority.

11.3 California (CCPA/CPRA)

If you are a California resident, you may request disclosure of categories/specific pieces of personal data collected, request deletion, and opt out of “sale” or “sharing” (as defined by the CCPA/CPRA). Frontdesk Rentals does not sell personal data. To exercise CCPA/CPRA rights, email info@frontdesk.rentals.

12) Security

We implement reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction. No system is 100% infallible; however, we strive to continuously improve our security practices.

13) Minors

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with data, contact us immediately and we will make reasonable efforts to delete it.

14) Changes to This Policy

We may update this Policy periodically. We will publish the current version on frontdeskrentals.holidayfuture.com indicating the last updated date. Continued use of the site after changes implies acceptance of the new policy.

15) How to Contact Us

For inquiries, rights requests, or more information about this Policy:

info@frontdesk.rentals

 | +593 99 245 0622 | Guayaquil, Ecuador.